RespondAI

Privacy Policy

Last Updated: July 17, 2026

This Privacy Policy explains how RespondAI ("RespondAI," "we," "our," or "us") collects, uses, stores, and protects information when you use our website, applications, AI assistant, CRM, and related services (collectively, the "Services").

By using the Services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, information collected automatically through your use of the Services, and information submitted by visitors interacting with your AI assistant.

Information may include:

Account Information

When you create an account, we may collect:

  • Name
  • Company name
  • Email address
  • Phone number
  • Billing address
  • Login credentials

Billing Information

Payments are processed by Stripe.

RespondAI does not store your complete payment card information.

We may receive limited billing information such as:

  • Subscription status
  • Payment confirmations
  • Invoice history
  • Last four digits of payment methods when provided by Stripe

Company Information

You may provide:

  • Business name
  • Website URL
  • Logo
  • Brand colors
  • Company description
  • Services offered
  • Business hours
  • Contact information
  • Company knowledge and training materials

Customer & Lead Information

When website visitors interact with your AI assistant or submit lead forms, we may collect information including:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Conversation history
  • Uploaded photos
  • Custom form responses
  • Appointment requests
  • Service requests

This information is collected on behalf of your business so that RespondAI can provide the Services.

AI Conversations

We store conversations between users and your AI assistant, including:

  • Questions submitted
  • AI-generated responses
  • Conversation timestamps
  • Conversation status
  • Lead qualification data
  • Notes and internal activity history

Conversation history helps provide customer support, improve the Services, and allow you to review previous interactions.

Website Knowledge

If you provide your website URL, RespondAI may scan publicly accessible pages to generate company knowledge used by your AI assistant.

You may review, edit, or delete generated knowledge at any time.

Technical Information

We automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Session duration
  • Referring websites
  • Diagnostic information
  • Error logs

2. How We Use Information

We use collected information to:

  • Provide the Services
  • Operate your AI assistant
  • Generate AI responses
  • Manage customer conversations
  • Deliver notifications
  • Improve AI performance
  • Process subscriptions
  • Provide customer support
  • Detect fraud and abuse
  • Maintain platform security
  • Analyze platform usage
  • Develop new features
  • Comply with legal obligations

3. AI Processing

RespondAI uses third-party artificial intelligence providers to generate responses and assist with certain platform features.

Information submitted through conversations may be processed by AI providers solely for the purpose of generating responses and providing requested functionality.

We do not use your private business information to train public AI models unless expressly permitted by the applicable provider's policies or with your consent.

4. Third-Party Services

To provide the Services, RespondAI may share limited information with trusted third-party providers, including:

  • Stripe (payment processing)
  • OpenAI (AI response generation)
  • Twilio (SMS communications)
  • Resend (email delivery)
  • HubSpot (when connected by you)
  • Cloud storage providers used for file storage
  • Analytics and monitoring providers

Information shared with third parties is limited to what is reasonably necessary to provide the Services.

Your use of third-party integrations is also subject to the privacy policies and terms of those providers.

5. Cookies & Similar Technologies

RespondAI uses cookies and similar technologies to:

  • Keep you signed in
  • Remember preferences
  • Maintain secure sessions
  • Analyze website performance
  • Improve user experience

Most web browsers allow you to control cookie settings through your browser preferences.

Disabling cookies may affect certain functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information.

These safeguards may include:

  • Encrypted connections (HTTPS)
  • Password protection
  • Access controls
  • Authentication systems
  • Secure hosting environments
  • Regular software updates
  • Monitoring for unauthorized access

No method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information only for as long as necessary to:

  • Provide the Services
  • Maintain your account
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements

If your account is canceled, certain information may remain in backups or archived systems for a reasonable period before permanent deletion.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion
  • Request a copy of your information
  • Object to certain processing
  • Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

RespondAI is intended for use by businesses and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. International Users

If you access RespondAI from outside the United States, you understand that your information may be transferred to and processed in the United States or other countries where our service providers operate.

By using the Services, you consent to these transfers where permitted by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the "Last Updated" date above and, where appropriate, provide additional notice.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

RespondAI
Email: hello@tryrespondai.com
Website: https://tryrespondai.com